Frequently asked questions

Use the username and password your organization provided. Go to the home page and click "Log in". If you have not received your credentials, contact your administrator.

Click "Forgotten your username or password?" on the login page and enter your registered email address. You will receive a link to reset it within a few minutes. Check your spam folder if you do not see it.

Click your name or avatar in the top right corner and select "Profile". From there you can update your name, country and photo. Changes are reflected immediately across the platform.

Yes. The platform is fully responsive and works on any modern browser on iOS or Android. For the best experience on mobile, use Chrome or Safari in their latest version.

Your organization enrolls you in courses automatically. If a course you need is not showing, contact your administrator so they can assign it to you.

Go to "My courses" in the navigation. Your in-progress courses appear at the top with a progress indicator. Click "Continue" and the platform takes you directly to where you left off.

It depends on your organization's settings. If a deadline applies, it is displayed on the course card and in "Upcoming" on your dashboard. We recommend completing activities on time to stay on track.

Yes. Completed courses remain accessible in "My courses". You can revisit any material, video or reading at any time — your completion status is not affected.

Each activity has a completion indicator (a checkmark or progress bar). You can also see your overall course progress on the course page and in "My courses". The platform marks activities automatically once you meet the completion conditions.

Most quizzes allow multiple attempts. You can review the feedback on your answers and try again. The number of available attempts and the passing grade are shown before you start.

Go to "My reports" from the navigation menu. There you will find your grade for each activity: Passed, Not passed or Completed, along with the score where applicable.

Your dashboard shows upcoming events and activities with approaching deadlines. You can also find them in the calendar in the top navigation.

Badges are awarded automatically when you meet the defined criteria — usually completing one or more courses. Go to "My badges" to see which ones you have earned and which ones are still available. Click on any available badge to see exactly what you need to do.

Once you complete the required activities, the certificate button appears on the course page. Click it to view and download your certificate as a PDF. You can also find all your certificates in "My badges and achievements".

First, check your internet connection and reload the page. If the problem persists, try: clearing your browser cache, disabling extensions or ad-blockers, or switching to a different browser (Chrome or Edge recommended). If none of these work, contact your administrator with a screenshot of any error message.

The platform supports the latest versions of Chrome, Firefox, Edge and Safari. Internet Explorer is not supported. For SCORM and video content, Chrome or Edge generally offer the best compatibility.